FedEx - General Settings

You can find the plugin settings choosing the WooCommerce → Settings → Shipping → FedEx from the sidebar.


In order to offer your customers the available FedEx shipping services based on the order details, you will need to create a FedEx account first and fill the fields below with the credentials acquired during the registration process.

It is required to establish the connection with the FedEx shipping system and make the plugin work. If you have not created a FedEx account yet, check how to obtain FedEx credentials →.

Shipping Method

Method Type - Choose the Global or the Shipping Zones mode you want to use in your shop.

The Global method type will apply the FedEx shipping services globally, independent of the shipping zones. The Shipping Zones method in turn will grant you a possibility to precisely assign the FedEx shipping services to the specific WooCommerce shipping zones.

The Shipping Zones method is not available yet at this moment. It will be implemented soon in the one of the future releases.

Method Enable - check this option to turn on the FedEx shipping method, make its Live Rates to be visible in your shop and available to choose by your customers.

Destination Address Type - choose which type of destination address - Business or Residential should be used by default.

Please mind that our plugins uses the domestic FedEx Ground Home Delivery services.

Custom Services - tick this checkbox if you want to manage which FedEx services should be available for your customers to choose from. You may also change their names here and set the order how they are displayed at the checkout.

If the checkbox is not selected all the services will be available by default.

Mind that not every service visible here may be available to pick by the customer every time depending on the package weight, origin and destination.

Insurance - check this option if you want the shipment insurance to be included if available in the returned FedEx live rates.

Rates Type - define which rates type should be used choosing from All possible rates, List rates (default) or Account rates.

In order to obtain the Account rates on your FedEx account please contact FedEx support to activate them first.

Fallback - tick this checkbox to enable the flat rate fallback cost if the FedEx API response won't return any services available. The FedEx services may be unavailable fo several reasons e.g. missing or incorrect order data (weight, sender's / recipient's addresses) but also the FedEx API connection issues. After the checkbox is ticked the following Fallback Cost field will appear:

PRO Parcel packing method

Possible options to choose from:

  • Pack into one box by weight - this is the default method for calculating bids. The functionality supports matching products to FedEx packages that returns API.
  • Pack items separately - each product is a separate box in one shipping.  
  • Pack into custom boxes - allows you to choose which packages you want to use. You can choose one of standard FedEx package or set your own custom box. It also allows you to set box weight and padding, that will be deducted from max weight and dimensions of the package. The products in the basket will be adjusted in order from the smallest to the largest to the selected package types. If a product exceeds the size of the package, the plug will return the fallback if it has been set.

Advanced Options

Debug Mode - Enabling the Debug Mode will let you identify and analyse the problems with FedEx services price calculation. After turning it on, all the requests, responses and the error messages coming back from the FedEx API will be displayed in the cart and on the order summary page.

All the notices and data generated by enabling the Debug Mode will be visible only for the Site Administrators and Shop Managers. Your customers, no matter if they are guests or they are logged in, won't see any unnecessary info in the shop's frontend.
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