Refund Policy
Refunds on Flexible Shipping Plugins
If you are unhappy with the plugin or you have an issue that we are unable to resolve that makes it unusable, you can request a refund within 30 days of the purchase date. After 30 days we will give no refunds.
Refund guarantee
Let us help you
Before you request a refund, please submit a support ticket and allow us to help you solve the problem.
30 day money back guarantee
We will grant a refund if you bought the plugin less than 30 days from submitting a refund request.
Please give us a reason
We will kindly ask you why you want a refund, but we will grant it even if you prefer not to answer.
Refunds on renewals
We will not grant any refunds on renewals.
You may cancel your subscription at any time before the renewal payment is automatically processed on My Account page.
If you choose to cancel your subscription, your license will expire on the anniversary of the original purchase and you will no longer receive updates nor support for the plugins you have purchased.
Refunds on Flexible Shipping Connect
We do not offer refunds on our Flexible Shipping Connect service. There is a free plan with all available features, limited only by the number of labels. This is why you should always start with the free plan and test the service before you subscribe to a paid plan.
After you’ve subscribed to a paid plan you can cancel the subscription from My Account page and your subscription will end when the billing cycle is reached and you won’t be charged for any more payments.